Returns and Refunds

To obtain a refund or exchange at The Pound Edinburgh: The Gear Store, the original receipt is needed. The item must be returned in an unused and saleable condition with all tags still attached.
The return must made be within 14 days of purchase by contacting us via the store email to confirm. This date of purchase is printed on your receipt.
Refunds can only be given to the original payment method and card made. If the card is no longer available a credit may be given for The Gear Store at the discretion of our crew. We do not offer 'Gift Exchanges'

Returns can not be given on Jockstraps / Underwear or socks due to hygiene reasons. Liquid products such as lube and Aromas are also non-refundable due to the volatile nature of the product.
 

Faulty Items
Faulty Items can be returned within 28 days of purchase and must have original tags attached.
We will send faulty items back to the manufacturer for inspection, Faulty items may be refunded up to 14 days after return. Any attempt to fix a fault yourself or deliberately break an item to gain a refund will result in no refund being given.  This will be confirmed by the manufacturer and not The Gear Store.

In some cases a credit note may be given in exchange for items without a valid receipt.

Age Verification Policy
Due to the nature of The Gear Store and it's location for collection, purchases can only be made and collected by those aged 18+
The store operates a Challenge 25 policy and ID will be required upon collection of placed orders to confirm identity along with the order receipt.
ID is also required for the sole purchase of Aroma and Capsule products.

 

Reduced & Clearance Items
Reduced items or clearance items are non-refundable and will be clearly marked with a RED label.
The gear store does not operate sales, however from time to time may reduce some items at the end of a line.

Customised Items & Tailor Made Items
Items in which require a specific size such as Leather Trousers, Straitjackets, Custom leather-work will require additional information regarding sizes, if you do not provide this information at the time of ordering, if this information is missing we will be in touch. Due to items being custom made we advise you to measure up to ensure items are made to fit you. Items that are custom sized specified by the buyer are non-refundable as we will not be able to exchange them with our suppliers.
Do not use your Jeans Size. We recommend taking measurements with a tape measure.
Please tell us the size you are, not the size you wish to be!

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The Pound Edinburgh Terms and Conditions: Accommodation and Booking - Venue Entry - Membership Cards

Gear Store Terms and Conditions: Postage - Custom Gear - Returns - The Store

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